Mediators ensure that discussions are orderly, and that all parties have a say. Mediators will not give advice or tell the parties what to do.

Mediators will assist parties to talk about their concerns and ensure that the discussion is balanced and fair.

The mediator will help the parties to work out precisely what problems need to be solved in order for the parties to reach agreement. The mediator may help the parties find solutions to their problems, and to consider whether those solutions are practical.

The mediator is required to be:

>> neutral;
>>  impartial;
>> skilled at helping people if they become emotional while discussing their problems; and 
>> skilled at managing the mediation process.

The mediator seeks to assist the parties to take responsibility for resolving the dispute by:

>> encouraging the parties to speak for themselves;
>> assisting the parties to identify their interests, concerns, needs and options; and
>> supporting the parties in making their own decisions to resolve the dispute.

What mediators should NOT do

>> give legal advice;
>> offer counseling;
>> make decisions; or
>> take sides with either party.